Give Winks 28 nights. If you’re not sleeping better, email us and we’ll refund your first order. No screenshots, no sleep tracker, no return shipment, no explanation needed.
Email sleepy@getwinks.com with your order number (or the email you checked out with) within 60 days of your first order. We’ll refund it to your original payment method. That’s the whole process.
Your bank or card provider controls when the refund appears.
The product price of your first Winks order, once per customer or household. Shipping and later subscription renewals aren’t included. You don’t need to send anything back.
This guarantee doesn’t limit any other rights you have under the law.
Asking for a refund doesn’t cancel your subscription. Tell us in the same email and we’ll cancel it, or skip, pause or cancel anytime in your account before your next order goes out.
If a renewal has already processed, contact us promptly. We review those requests case by case and cannot promise that a processed order can be stopped or refunded.
Damaged, missing, or wrong?
If an order arrives damaged, contains the wrong item, or does not arrive, contact us as soon as possible with your order number. Photos help with damaged or incorrect orders. We will review the delivery issue and work toward an appropriate solution.